The Lion and Key Hotel (55 bedrooms) is located in the East End of London. We are looking to recruit an enthusiastic, friendly and approachable Receptionist, who have the ability to take direction and remain calm under pressure.
We currently have an exciting opportunity to join our team Front Office team as a Night Receptionist.
The Night Receptionist will be a hands on individual, reporting to the General Manager, you will be will be responsible for providing reception services for Guests. You will contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
This position is based on working 5/6 days out of.
7. The shift starts at 10:00pm/11:00pm and finished at 7.00am/8am on a Rota basis and will include weekends and bank holidays
Duties include:
* To be the essential point of contact for our guests during the night hours
* Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.
* To ensure that all guests are dealt with promptly upon arrival and departure, following the Company’s Core standards.
* Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate offer this information to the guest.
* To ensure all documentation i.e. Checks/bills are completed as necessary and carried out as per the hotel and company standards.
* Professionally and competently operate the telephone system in line with operating standards.
* To server light refreshment during the night in the bar/ restaurant.
* To carry out evacuation procedures.
* Any other duties which may reasonably be requested.
The ideal candidate for the Night Receptionist position should: