Best Western Hotels are looking for a great Receptionist to ensure the smooth and efficient running of reception to ensure standards and guest satisfaction are maintained at all times at our Kilburn Hotel.
We are looking for someone who lives locally and can work Early/Late/Nights shifts.
RESPONSIBILITIES:
Process daily guest transactions and accounts accurately and efficiently
Check guests in and out with efficiency and a professional friendly manner
Deliver outstanding customer service
Providing accurate information to guests in relation to their booking
Cash handling and taking the correct payment from the guests for payment of rooms
Answer and deal with all incoming calls
Deal with guest queries and complaints
Filing, photocopying, mail distribution and faxing
General upkeep of the main office area
Assisting with general administrative duties
REQUIREMENTS
Previous experience of working as a Hotel receptionist preferred
Must be computer literate and have knowledge of working with a reservation system
Ability to use own initiative and work with limited supervision
Professional telephone manner
Must be able to deal with guest queries and complaints
Must have excellent organisational skills and good attention detail
Able to work in a busy and pressurised environment
Must be flexible.
Must have excellent command of English
Well presented
You must be eligible to work in the UK if you are applying for these positions
To apply, please email your CV in response.
Please do not apply if you do not have the right to work full time work in the UK or are subject to Visa restrictions.
Due to the high volume of applicants, we regret we are unable to respond to each application.