Our Front Office Associate (nights) should be an enthusiastic and unique individual who will have experience in the 4* market preferably gained in London for at least 1 year. The ideal candidate is likely to be in an existing customer facing position with a track record.
Dorsett Shepherds Bush, is a listed building with 317 rooms, 2 restaurants, a Spa, 3 meeting rooms and an executive lounge. The hotel opened its doors in June 2014 and over the last years gained the reputation of delivering excellent guest experiences in a beautiful hotel with comfortable and well appointed rooms.
The Front Office Associate (nights) will be responsible for supporting the Assistant Front Office Managers and Front Office Manager. He/she will ensure we provide the best customer care to all our guests. You will be detailed orientated and will be part of the team to set and maintain standards.
The role involves the following (however not limited to):
• Ensure a high level of guest service is constantly maintained and in line with department Procedures
• Ensure that our guests receive a fast, efficient and friendly check-in and check-out
• Ensure that all customer queries or requests are handled in a polite and efficient manner
• Portray a “Yes I can” attitude at all times
• Be proactive in solving guest issues, take ownership and use empowerment guidelines
• Ensure that both the Front Office Manager and Assistant Front Office Managers are kept fully aware of any relevant feedback from either the guests or other departments
• Assist Switchboard, Guest Service and Day Shift when necessary
• When dealing with other departments, ensure usage of the right channel when advising or requesting items / services for guests
• Maintain a positive attitude at all times with both the guests and the team
• Treat your team members like you would expect to be treated
If you would like to become part of our team and take the next most crucial step in your career then please click the apply button below. We look forward to seeing what we can do together.
Dorsett Shepherds Bush is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.