Operations and Logistics Manager, Beauty and Home – Soho House and Co.

Who We Are
Soho House and Co. Is a collection of private members' clubs and restaurants, catering to those in the film, media, fashion and creative industries. Soho House exists to create a comfortable home for a community of likeminded, creative people, wherever they are.
Cowshed is a pioneering group of honest, natural and therapeutic product ranges made in England. We use the highest quality organic, fair trade and wild crafted essential oils from around the world.
‘Bringing the house home’ – Soho House and Co. Have created Soho Home, a retail offering for members and customers, where our products are manufactured by and for Soho House.

The Role
Provide day to day management of the logistics department for Soho House and Co. Managing the 3rd party warehouse operations, maintaining sound relationships with all internal departments understanding all their logistical business needs to provide distribution of Soho Home and Cowshed across all channels ensuring efficient and effective service across the business.

Key Responsibilities:

Manage the third-party warehouse performance to ensure that all priority orders are shipped according to SLAs, POs are booked in on time and rework requests are completed on time and on budget.
Responsible for inventory accuracy including PI counts and organising 2 x stocktakes a year.
Work closely with the warehouse to manage UK and international distribution and ensure best practice is being followed for customer deliveries e.g. E-com packing standards, wholesale order dispatches, cost effective carrier choices.
Strong and demonstrable understanding of import and export operations and requirements including tariff codes and customs clearance requirements to oversee and manage international freight.
Responsible for managing projects in line with the project roadmap.
Ownership of delivery schedules including openings, pop ups and launches.
Manage the warehouse budget with responsibility for monthly reporting analysis and communication to other business departments to support their understanding of all warehousing and transport costs associated with their channel, in line with planned budgets.