The Zetter Hotel is a contemporary, converted Victorian warehouse in Clerkenwell, which was once credited with reinventing the boutique hotel concept. It is now an award-winning hotel with bags of personality and pioneering eco-credentials.
Sustainability is at the heart of The Zetter Group's culture and we believe that this is the only way to operate. Success to us means more than just turning a profit. It's about doing the right thing for our people, our guests, our communities and our environment. It makes us feel good AND it makes good business sense.
For all of us at The Zetter Group, the guests' experience is paramount, and while it may be the award winning interior design or the buzzy atmosphere that the guests first notice on arrival, it is the helpful, charming, smiling and knowledgeable team that they remember long after they leave. Our people are our secret weapon! And this is your chance to become part of our expanding family.
What does the ROLE look like?

You will be responsible to provide a warm and courteous service when checking in guests and taking reservations at the front desk.
Ensure that all guest comments are dealt with in an effective and speedy manner in order to facilitate good guest relations.
Possess full knowledge of all our room types and the items offered in the Rooms Service menu.
Actively communicate to relevant departments regarding cleanliness and repairs in the building and bedrooms.
Ensure all charges are posted in correct way and with the correct amount to guest and meeting room accounts, prior to departure.
Understand and demonstrate correct procedures regarding the acceptance of credit cards and cash in accordance with the hotel credit policy.
Completing a full handover at the end of every shift.

What we are looking for in YOU.

You will have a genuine interest in what’s going on in and around London and Clerkenwell.
A friendly and enthusiastic self-starter with exceptional customer service skills.
Previous experience as a Receptionist within a hotel environment would be beneficial and knowledge of Protel desirable.
This is a hands on role, being organised with the ability to multi-task is a must. Flexibility to respond to a variety of work situations.
Keen eye for detail.
An effective communicator with the ability to manage relationships with both peers as well as senior management.
A team player with a cool head and ability to work collaboratively with others towards team goals.

Like our colleagues, our BENEFITS are of the finest selection.

Working with a passionate and fun team of hospitality professionals.
Competitive salary paid by hour, referral bonuses and rewards for implemented ideas you suggest.
Growing our own people with excellent Career development opportunities.
Access to private loans and travel card loans.
Preferential room rates for both you and your friends and families.
Discounts on food and drink throughout The Zetter Group.
Annual social events.
Employee benefits such as frequent massages, English lessons and childcare vouchers.
Additional days holiday for every year of service.
Group Bonus Pool for long serving team members.

Now, it’s your turn to apply, if you feel that you fit the above and are keen to join.
Only successful applicants will be contacted. No agencies please.