Queens Hotel are currently looking for a full time night receptionist to join the friendly and welcoming team. The Queens hotel is a privately owned hotel which is situated minutes walk away from the Finsbury Park (Piccadilly Line), a short bus ride to the Victoria line and Overground.
You will be required to work in the Hotel's bright, clean and modern reception area where you have a well equipped desk with a switchboard.
All employee's are valued and we ensure that pay is competitive and all are rewarded for there hard work with staff gifts and nights out.
The Night Reception job requires you to work a minimum of 36 hours per week from 8pm until 8am however this may vary at time to time.
Your main duties:
Welcoming guest to the Queens Hotel with a friendly and helpful manner
Taking card and cash payments including providing accurate quotations, documents and recording this within the system
Using word, excel and outlook to communicate and record information
Taking, extending and cancelling bookings using a electronic system
Dealing with guest and suppliers queries
Dealing and resolving complaints
Filing and organising the reception area and ensuring that the reception and lobby area is presentable at all times
General stock take
The Ideal candidate will have:
Excellent communication skills
experience within a customer facing and customer service position
Able to work a minimum of 36 hours per week including night shifts
Excellent Microsoft Word, Excel and Outlook use
Excellent team player
Resilient and reliable
Friendly and punctual
Organised and well presented
You will be required to provide the following documents
Right to work documents - Visa, Passport and national Insurance Number
This position is to start as soon as possible and involves a telephone interview and face to face interview. You will be provided excellent training and will have a in depth induction.
If you would like to join a team where we see each other like family, we care about every individual and work hard but get rewarded for our efforts then this is the Hotel for you.
Many of our staff have enjoyed working here and have been here for many years.
Please send us your CV or you can look at the Queens Hotel Ltd website to send them directly.