Client overwiev:A leading departmental store currently looking for a Strong "Sales Manager", to be responsible for all aspects of the range of departments: sales, profit, costs, people, operation and product, by leading their department manager team to deliver an extraordinary customer experience and high retail standards. Underpinning this is the ability to role model and promote the company values, to lead the team to live them and exceed individual and departmental indicators. Position overview:The Sales Manager is responsible for proactively driving the performance of the business by living the values, owning and delivering success for their area of responsibility. This will be achieved through inspirational leadership of own bought and concession teams, challenging and driving a positive change in behaviours and role modelling exceptional service standards. It is the responsibility of the Sales Manager to empower their Department Manager team to be confident in managing their team and delivering against objectives. Inspiring the Managers and wider teams to be curious in order to develop their knowledge and passion is a vital attribute.  Sales Managers will create a service experience that exceeds customers’ expectations and have a flexible and broad approach to their role demonstrating sound commercial acumen and an in depth understanding of their business. Responsibilities Customer-       Set and continuously monitor customer service standards, motivating the team to exceed these standards, taking proactive action to address any issues-       Demonstrating a commercial mind set and outlook to stay responsive to customer needs, sharing inspiration and developing a commercial mind-set in immediate and wider team-       Creating and taking ownership of a clear plan, to deliver results on time - accountable for delivering results, giving full consideration to both short and medium term opportunities People-       Plan team resourcing needs proactively and work with stakeholders across the business to meet your people goals by retaining top talent and recruiting new talent for the future-       Build professional lasting relationships at all levels, developing a working as one environment across the department, with Concession partners and within peer group-       Prioritise managers and peers but will also step back and consider business needs before needs of own area-       Motivate and develop DMs to sustain high performing teams, taking action when appropriate-       Actively look to the future and develop the team for succession across the business Product-       Ensuring a thorough brand and product knowledge -       Demonstrating an authentic and passionate understanding of brand, product and the competition-       Ensuring consistently well managed stocks and displays-       Inform and influence B and M using the DM stock review information in line with trends and requests-       Role model and show the team passion for the brand and product and use this to set expectations for the team Environment-       Create and maintain a high performing extraordinary environment appropriate for the area of business-       Maintain excellent sales floor and back of house standards.