Located in the heart of the City of London, Dorsett City is the newest addition to the Dorsett International Brand. A 13-Storey hotel with 267 rooms including 12 Suites which boast modern architecture and design; alongside two restaurants. It will also feature a 24-hour gym, 4 meeting rooms and a rooftop terrace bar with a 360 degree panoramic view of London’s most iconic skyline.
Our Front Office Associate will be an enthusiastic and unique individual. Being pro-active in your approach you will lead from the front, ensuring you get the very best from our team. You will be detailed orientated, motivated and driven in order to go above and beyond and deliver a warm and welcoming guest experience. The candidate will be in an existing position with a track record in similar sized hotels. This is a fantastic opportunity to be part of a dynamic team and will be an exciting new step in your career.
The Front Office Associates will be responsible for supporting the Assistant Front Office Managers and Front Office Manager. He/she will ensure we provide the best customer care to all our guests. You will be detailed orientated and will be part of the team to set and maintain standards.
The role involves the following (however not limited to):
• Ensure a high level of guest service is constantly maintained and in line with department Procedures
• Ensure that our guests receive a fast, efficient and friendly check-in and checkout
• Ensure that all customer queries or requests are handled in a polite and efficient manner
• Be proactive in solving guest issues, take ownership and use empowerment guidelines
• Ensure that both the Front Office Manager and Assistant Front Office Managers are kept fully aware of any relevant feedback from either the guests or other departments
• Assist Switchboard, Guest Service when necessary
• When dealing with other departments, ensure usage of the right channel when advising or requesting items / services for guests
• Maintain a positive attitude at all times with both the guests and the team
Please note, this is a night position.
To become a member of an amazing team and become our future Front Office Associate please click the apply button below. We look forward to seeing what we can achieve.
Please note, due to the volume of applications we receive, should you not hear from us within 7 working days, unfortunately on this occasion we will not be pursuing your application any further.
Dorsett City is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.