Love providing great service and creating uplifting moments? Take the next step in your career with a dynamic front of house role at Park Plaza. The Park Plaza Riverbank Hotel is the ideal location for you to develop your skills and shine in a collaborative team environment!
At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that as we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place!
KEY RESPONSIBILITIES
•To be available to deal with all guest queries and requests.
•Fully conversant with and able to sell all services and facilities available to guests using the hotel.
•Make next destination reservations within Park Plaza Hotel Group.
•Differentiate between different guest types and handle them in the appropriate manner; guests with confirmed or claimed reservations, walk-ins, VIP guests and groups.
•Follow up arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries.
•Fully conversant with all names and titles of hotel personnel.
•Maintain a professional image on duty, including a polite and courteous manner, cheerful disposition and punctuality.
•Ensure that VIP gifts are checked and in their rooms before the guests arrival.
•Allocate VIP rooms and advise relevant departments.
•To run a credit check reports on each shift, and thoroughly scrutinizes it for any possible doubtful accounts and report to Assistant Front Office Manager.
•Ensure all special requests are followed through and administered.
•To be fully conversant with current availability situation at any given time, and also future availability.
•Report any accident or theft to Assistant Front Office Manager, and ensure follow through with the guest.
•Complete and process any private orders.
•Deal with all incoming faxes and requests after normal working hours, and within a 2 hour response time.
•Ensure all VIP requests are dealt with accurately, and that they receive the appropriate service and attention.
•Ensure guest privacy and security and make sure that confidential information is not disclosed.
•To be fully conversant with, and be able to sell all services and facilities available to guests using the hotel and facilities.
Park Plaza isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfil their potential and always work together to achieve more with our learning and development offering, enhanced training and competitive salary and benefits.
You will be invited to an “Inspiring Stay” in your hotel, so that you can live the experience and you will also benefit from our Employee and Friends and Family rates available in all Park Plaza and Carlson Rezidor hotels worldwide!
From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it. #Uplifting Moments.