Front Desk Receptionist - 4 stars Boutique Hotel
Are you passionate about fabulous customer care? We want to hear from you
Boutique 4-star hotel in South Kensington is currently looking for a full-time receptionist to join our front desk team
Key tasks
The role of the Front Desk Receptionist is to welcome the guests and to undertake the arrivals/departures whilst ensuring that their stay at the hotel is above their expectations.
The duties of the Front Desk Receptionist include:
• Welcomes guests as soon as they arrive with due care and attention
• Develops customer loyalty with your friendly personality
• Anticipates guests' needs and takes them into consideration
• Handling cash
• Controlling guest credit
• Running daily reports
Education / Professional experience
• Knowledge of the hospitality sector: previous experience in a 4* London hotel or similar environment
• Computer literate: desktop applications and internet
• Good interpersonal and communication skills to effectively deal with customers face to face and over the telephone
Skills / Qualities
• Guest oriented and service minded
• Good listening and analytical skills, attentive
• Dynamic
• Excellent command of English language. Additional languages would be desirable
• Excellent telephone manner
• Ability to work well under pressure
• Great team player
• To be passionate about delivering the very best service for your guests
• Well-groomed and presentable
What we will offer to the successful candidate
• Competitive salary
• Career progression through training and development
• 28 holidays per annum (including Bank holidays)
• Uniform and Dry cleaning
• Free meal whilst on duty
Candidates must be eligible to live and work full time in the UK
If you would like to join us and this role would suit your strengths, we would be delighted to hear from you!