Hilton Garden Inn are recruiting for a Receptionist to join our great team. We are looking for an enthusiastic, genuine and friendly person who really enjoys working in hotels and wants to provide great hospitality to our guests.
experience we are looking for:

To have worked in a hotel or with people in a customer related role.
Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
To be able to make decisions in a fast-paced environment and to enjoy it.
To be able to communicate well to each other and guests.
Be able to use a phone and computer system – we use Opera.

The Job:

To be familiar with the days business, including arrivals, departures and special requests.
To have a good understanding of the guest’s requirements when they are checking in or out and to follow the mystery guest standards. Someone will come and check every month.
To offer guest services such as wake up call, newspaper etc.
To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
Keeping the team up to date by attending the daily meetings.
Maximize sales through up-selling, using incentives and promotions.
Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently.
Ensure prompt resolution of customer complaints.
To communicate well over the phone, taking reservations when the customer contact centre is closed.

Why come and work for us:
To receive practical training, development and progression within a dynamic and rapidly expanding company. If you want a career in Hospitality then look no further, we have great programs to support your development towards a long and successful career.