The Zetter Townhouse Marylebone is a boutique hotel in a 24-bedroom Georgian townhouse with an eccentric cocktail lounge. While the Townhouse in Clerkenwell is known as the home of Zetter's Great Aunt Wilhelmina, the Marylebone property is that of our Wicked Uncle Seymour.

The Cocktail Lounge is a collaboration between The Zetter Group and Tony Conigliaro (Drinks Factory and 69 Colebrooke Row). Stuffed full of oddities and curios, with an open fire crackling in the grate, the relaxed, informal sitting room is equally suited to a lazy afternoon as it is a night of uproarious revelry.

For all of us at The Zetter Group, the guests' experience is paramount, and while it may be the award winning interior design or the buzzy atmosphere that the guests first notice on arrival, it is the helpful, charming, smiling and knowledgeable team that they remember long after they leave. Our people are our secret weapon! And this is your chance to become part of our expanding family.
What does the ROLE look like?

You will ensure all guests are checked in efficiently and with the highest level of hospitality.
Accurately recording reservation details.
Completing full handovers and the daily task sheet for each shift.
Confidently describe and sell all of our room types, the Room Service menu and understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
Actively communicate with all departments regarding updates including cleanliness and repairs in the building and bedrooms.
Ensure all charges are correctly posted to guest accounts prior to departure.
Demonstrate excellent customer service including actively and efficiently resolving guest requests.

What we are looking for in YOU.

Flexibility to work a minimum of 24 hours a week over 4 shifts with the possibility of more hours available.
Exceptional customer service skills.
Previous experience as a Receptionist within a hotel environment is desirable.
Knowledge of Protel desirable.
Organised with the ability to multi-task.
A confident self-starter, comfortable working in a high-pressure environment.
Keen eye for detail.
An effective communicator with the ability to manage relationships with both peers as well as senior management.
A team player with a cool head and ability to work collaboratively with others towards team goals.

Like our colleagues, our BENEFITS are of the finest selection.

Working with a passionate and fun team of hospitality professionals.
Competitive salary paid by hour, referral bonuses and rewards for implemented ideas you suggest.
Growing our own people with excellent Career development opportunities.
Access to private loans and travel card loans.
Preferential room rates for both you and your friends and families.
Discounts on food and drink throughout The Zetter Group.
Annual social events.
Employee benefits such as regular massages, English lessons and childcare vouchers.
Additional days holiday for every year of service.
Group Bonus Pool for long serving team members.

Now, it’s your turn to apply, if you feel that you fit the above and are keen to join.