This position is based at Fraser Suites Queens Gate.
• To carry out the day to day general administration: print and send rent requests, check guests’ incidentals and print invoices, request / take payments and do the necessary postings (banking and computer system), inform guests of any necessary information and distribute post and redirect mail.
• To answer the telephone and take messages according to the company’s standards.
• To report any guest comment and complaint to the Duty Manager/Reception Supervisor.
• To greet guests and follow the check-in procedures.
• To contact departing guests and follow the checkout procedures.
• To ensure every opportunity is taken to effectively achieve high occupancy and revenue levels.
• To ensure that the Reception area is kept clean and tidy, refilling property brochures rack, umbrellas and other guests’ amenities.
All candidates must have a valid passport or visa to work in the UK.