The Beaufort Hotel is now actively looking to recruit a Receptionist to join the busy Front Office team. The ideal person does not need to have previous Receptionist experience, although it would be a benefit and will be able to work shifts (3pm-11pm or 7am -3pm)on any 5 of 7days. We are looking for someone with personality, who might consider themselves a people person and is very comfortable in meeting and speaking with new people. The person will also be able to demonstrate great customer service skills and ensure customer expectations are pro-actively met with a high level of attention to detail. The successful candidate will also be able to consistently meet deadlines and understand the importance of maximising revenue and occupancy levels in the hotel.
The main responsibilities of the role are:
A typical working day would include:
Dealing with guests enquiries in a courteous and professional manner while displaying clear and comprehensive knowledge of the hotel, facilities and local area in accordance with Company standards.
Proceeding check-in and check-outs as well as payments and cashier closures in accordance with Company standards.
To register and check full and accurate bookings details in accordance with Company and hotel procedures.
Dealing with email correspondence (Confirmation, offers, information)
The ideal candidate for this position:
•Must be courteous and focused on providing a consistently high standard of customer service.
•Must be standards driven and detail-orientated.
•Must have the ability to multi-task in fast-paced environment.
•Must have excellent self-presentation
If you match the above criteria then please send a copy of your CV immediately. Only successful candidates will receive a reply.