Job Purpose: Serves Customer by providing information; resolving problems; collecting revenue.
Duties: Provides information to customers by verifying understanding of request; answering questions; offering assistance. Initiates service by recording request; forwarding to dispatching. Collects revenue by receiving and recording payments. Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments. Improves quality results by evaluating processes; recommending changes. Update job knowledge by participating in educational opportunities.