We are an apartment rental company with a portfolio of apartments in central London. The apartments are all within ​Zone​ ​1​ and ​ 2. Some are blocks some are alone​ - essentially a delocalised hotel.​
Working hours: Five days out of seven – 07:30 – 16:0​0 / 10:00 – 19:00 (flexibility will be needed)
Head Housekeeper required to smoothly manage the housekeeping department and team approximately 45 apartments based in the Zone 1 area of London. The main goal of the person taking this role is to provide an efficient and effective housekeeping and cleaning service, ensuring high standards of cleaning are delivered and maintained to meet our needs with regards to delivery and service levels.
Main Responsibilities
​* Create all Rota's for your team, covering every need of the business which can include up to 150 rooms and up to 15 staff on shift​
* Distribute the team resources supplied in the most effective way, maintaining stock and ordering when needed
* Ensure goals and service levels are being met by you and your team
​* Keep a strong communicative relationship with your supervisors and senior manager, regularly updating on any feedback in order to counter any future issues
​* Use initiative to guarantee the next steps are immediately responded to by liaising with your site supervisors.
* ​Have a pristine understanding of Health and Safety legislation and to be proactive in the reduction of onsite accidents
* Ensure that you complete and submit time sheets​, holiday and sickness forms within the given time scales​
* Complete recruitment for entry level positions and identify any training needs for new starters and current staff​
* Be responsible for the stock and the ordering of appropriate equipment​
* Meet with cleaning staff and property management staff regularly
* Inspect apartments​ on a regular basis
* Deal with fast moving client requests and needs​
* Manage keys to apartments​
* Organise access for contractors, partners and other stakeholders​
The successful candidate will have the following skills and experience:
* Housekeeping management experience within a hotel is essential - ideally within a hotel with 120 + rooms
* Able to effectively manage and motivate staff- ideally used to a team of 10 +
* Exceptional eye for detail
* Knowledge of Health and Safety procedures
* Strong customer focus
* Must be able to work under pressure and have strong management capability
* IT literate - Word, Excel and Outlook
The Benefits
We offer excellent career and development opportunities, as an organisations that's proud of its great people, we believe in the opportunity to recognise and share success. That's why we offer a competitive salary, support and additional benefits.