Customer Service / Administrator vacancy based at our busy Training Centre in East London Leytonstone. Fantastic Opportunity for the right person.
Your wages will be £10 per hour after 3 months and £8 per hour until successful 3 month completion of your probation. The person must have excellent communication skills, polite and professional telephone manner and above all be a team player.
You will be responsible for course bookings over the telephone and face to face. Giving course information such as course dates, times and cost of courses as well as processing the day to day administration for training courses we deliver.
Full Training will be provided for the right candidate. We also have a team bonus scheme that you will be entitled to join once your probation is over that will significantly increase your salary.
You will be receiving incoming calls from potential customers to convert to a training course booking. You will also receive calls from small, medium and large companies that you will be expected to convert into multi course bookings and go onto develop long term relationships with them.
Additionally to work as part of a team and support other areas of the operation as and when required - within reason - including flexibility to cover full working day duties (by arrangement and agreement) during periods of heavy utilization, sick leave or holiday.
The main duties and responsibilities are:
* Good level of computer literacy, specifically basic understanding and usage of MS Word and Excel
* Good level of communication skills
* Excellent telephone manner
* Must be organised and able to prioritize tasks - this is a key criteria
* Ability to build good relationships
* Well-presented and polite (Essential)
* Ability to take the initiative and work unsupervised
* Confident at dealing with people at all levels
* Willingness to take on challenges and to push oneself
* Motivated to progress to Account Manager position in a fast growing organisation
Please send your CV in the first instance by email. Please include a covering letter or brief email (no more than 1 paragraph) as to why you think you are suited to this position. All Email applications will be responded to promptly. Interviews will be held throughout next week.