A leading Luxury online fashion business based in South East London is currently looking for German Customer Service Advisers.
Key responsibilities
To assist customers with any issues with regards to their returns or their orders via emails or by phone
Communicate promptly any information to customers about their orders
To help customers to register online and/or to process their orders
Deal with complaints and escalation process where necessary
To handle difficult customers with professionalism
To be able to deal with customers with late returns and faulty goods
Liaise with Fulfilment for any issues with customers’ orders
Liaise with shipping department over issues raised by customers with regard to either orders or returns
To assist Finance Department with customers on security checks (calls or emails)
Liaise with Finance for any accounting enquiries and flag accounting issues raised by customers
Maintain a high level of service awareness at all time
Active use of order tracker and order database
To help customers with product enquiries
This is a shift based position working between 7am and 6.30pm Monday to Saturday. You will be required to work 1 in 4 weekends and 5 days per week,37.5 hrs per week
Additionally, the position also pays a monthly bonus up to £350 per month or up to £4200 per year depending on sales, productivity and quality.
Essential requirements
Must be able to speak and write fluent German and English
Excellent experience with Customer Care in an office environment or on the shop floor
Previous contact centre experience is beneficial
Excellent written and verbal communication skills
Must be happy to work shifts and work some weekends
Happy to work in an inbound sales environment
Good team player
Excellent keyboard and written skills, articulate with good spelling and grammar
Excellent communication skills specifically in regard to building relationships with customers
Reliable and consistent
Flexible attitude and able to take initiative
Excellent eye for detail and good organizational skills
experience with Microsoft packages.