Role purpose: To deliver the benugo customer experience, consistently and to the highest levels, including attention to health and safety practices, hygiene and cleanliness standards and the control of stock and wastage levels.
RESPONSIBILITIES:
Service
• To deliver the benugo customer experience at all times, in all sections of the shop/venue
• To demonstrate a positive attitude to the customer, your job and your colleagues at all times
• To consider the needs of the customer at all times
• To seek to continually improve performance standards, and to encourage colleagues to do the same.
• To consistently maintain excellent standards of punctuality and personal presentation.
• To speak English at all times while at work
Quality
• To consistently apply benugo standards as laid out in relevant manuals / training and assessment materials
• To seek to deliver a perfect product at all times
Speed
• To consistently work at pace
• To deliver the 60 second experience to all customers
• To offer suggestions for improvement of existing processes
Atmosphere
• To positively contribute to the team and shop performance at all times
• To consistently demonstrate excellent attention to health, safety and hygiene standards.
• To consistently maintain a clean and safe working environment
• To communicate with customers and colleagues in a friendly and positive manner
INTERPERSONAL SKILLS:
• Excellent communication and interpersonal skills.
• Positive attitude and outlook.
• Very good level of spoken English and understanding of written English.
• Organised, clean and methodical worker.
• Excellent customer service skills.
• Demonstrate consistency in performance standards
• Be ambassadors for the business to their colleagues.
• Coach improvements in their colleagues’ performance
• Support section leaders in training and assessing new team members
• Be pro-active in identifying performance shortfalls and creating solutions
KNOWLEDGE:
• To continually seek to improve levels of product knowledge and performance
• To encourage colleagues to achieve and maintain levels of excellence in their performance.