We are offering an exciting opportunity for an experienced Team Leader, where you will have the freedom to allow your creative, customer focused, can-do attitude to thrive and make a real impact on our customer experience in this exciting field of entertainment and team building. This is a key position within the company supporting the senior management team to ensure excellent customer service standards are maintained and operational activities run smoothly and efficiently.As London's best live Escape Game, we currently operate 9 rooms from a central location near King's Cross St. Pancras and over 150,000 customers have completed our missions. Awarded a Trip Advisor Certificate of Excellence, clue Quest pride ourselves on being a great place to play and work.As part of the role, you must be confident and proactive in providing leadership, training and supervision to a dedicated team of Games Hosts. Responsibilities:Undertake full line management responsibilities of a dedicated "squad".Lead shifts and provide the necessary day to day supervisory support to the business Act as first port of call for all escalated customer relations matters, making final decisions for game hosts as required. Attend weekly Operational Meetings with peers and senior management to discuss operational activity, address any concerns and input into the Company plans.Act as a brand ambassador to lead employees towards the attainment of shared company goals. Assist with and take responsibility for the health and safety of employees and customers. Take on Games Host duties as required to provide cover for holidays, sickness and during busy periods. Work closely with the Company trainers to train new and existing employees; ensuring they are fully up to date with our gaming operation. Monitor and manage the performance of employees Manage the quality control process for your squad ensuring that areas of improvement are swiftly dealt with. Ensure that company information is communicated to team members. Undertake ad hoc projects and tasks as required by the operation and senior management. Requirements Supervisory experience, confidence in undertaking people management duties Customer service experience and thrive on making the customer happy Exceptional time keeping, are reliable and hard-working with good attention to detail Excellent verbal and written communication skills The ability to identify problems and use your initiative to come up with solutions Flexible and willing to do shift work including evenings and weekends Bags of charisma, are enthusiastic with a proactive personality and 'can do’ approach Ability to build good working relationships with team members and customers Ability to remain calm and resilient while under pressure in a fast paced environment What we offer:experience of working in a dynamic and fun company Fully bespoke and in depth on the job training Team building and staff benefits Career development opportunities Competitive pay.