CCA International has an exciting opportunity for a Sales Agent to join their team in London. You will work on a full time permanent basis, and receive £8 per hour.
Main purpose of the Sales Agent Role
British Telecom requires enthusiastic, confident and well-spoken people to join our team as a Sales Agent promoting the quality products BT is known for. CCA International is a leading European outsourcing provider of customer relationship management and social CRM who operate on behalf of BT.
Responsibilities and Duties of our Sales Agent:
- Outbound / Inbound calling to promote the products and services of our Clients.
- Positively engage with all contact centre processes and policies.
- Represent the clients brand as well as CCA to the highest possible standard.
- Implement feedback from Team Managers relating to call conduct, quality and compliance adherence as well as other performance areas.
- Understanding of own metrics against current targets as well as positive attitude to improving delivery.
- Use available resources to improve product knowledge with the aim of becoming a product expert.
- Maintain and develop a thorough and up-to-date working knowledge of the Clients services, including procedures, guidance and legislation to deal with customer enquiries.
- Identify, recommend and implement improvements. Keep up to date with sales best practice to improve customer satisfaction.
- Buddy’ with team members to share best practice and provide guidance.
Our ideal Sales Agent:
Working in this fast-paced role, hard work, determination and providing an excellent customer service is a must. Call centre experience is not essential as full training is provided to enable you to deliver our service to a very high standard; all you need to bring is the following:
- A professional, can-do attitude
- A willingness to apply yourself during your training and into your future career.
- Confident use of a keyboard
- An excellent telephone manner along with the ability to remain calm, work efficiently and follow procedures.
Training:
- Up to 10 days’ training on client products, clients, and systems;
- Continuous opportunities to grow and expand professional development and skills.
Key Competencies of our ideal Sales Agent:
- Educated to GCSE level, possessing at least 5 GCSE grade C or above (or equivalent) (E);
- Educated to A-Level (or equivalent) level (P);
- experience in a previous customer service or sales roles (E);
- Excellent written and verbal communication and motivational skills, ability to multitask and work independently (E);
- Exceptional customer service skills (E);
- Confident telephone manner (E);
- experience working within a B2B service or business (E);
- experience working within B2C sales (P);
- Positive attitude and “can-do” attitude (P);
- Ability and comfortable to work with targets (sales and customer satisfaction) (E);
- Ability to work in a fast paced environment, maintaining attention to detail and accuracy (E);
- Flexible approach to working hours and location (E);
- Excellent understanding of call centre practices, KPIs etc. (P);
Owing to the nature of this position, any offer of employment with CCA International will be subject to a satisfactory checking report from the Disclosure and Barring Service for Criminality, also Financial Probity, accompanied by 24 months previous employment references (2 references minimum).
Closing Date: 10th August
If you feel you are the right candidate for the role as our Sales Agent then please click ‘apply’ now! We’d love to hear from you!