We are currently recruiting for a Restaurant Manager to join our vibrant, successful and passionate team.
This is a hands on, operational role, overseeing the daily operation of the hotel food and beverage outlets. You will be liaising between senior management and team members, to ensure that the highest level of customer service is being delivered and the expectations of our guests are consistently exceeded - no two days will be the same!
Our culture suits down to earth, genuinely friendly, ambitious and hardworking people. If you want to be noticed and recognised for your individual contribution then this is the company for you.
What are my main duties as the Restaurant Manager?

All operational responsibilities of the restaurant, room service and mini bar.
Deliver 10 minute training sessions to the team members on service standards and product knowledge.
Write detailed handover reports for the senior management team.
Menu development in conjunction with the Head Chef.
Compilation of food and beverage promotional Calendar.
Usage of Social Media to develop food and beverage sales opportunities.
Monitor sales and standards of upselling delivered.
Create departmental objectives and benchmark monthly objectives.

Why join Firmdale Hotels?
We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done. To name a few of our recent awards and accolades;

Firmdale Hotels - “Winner of the Best Employer Award at The Cateys 2022 and Number One in The Caterer Best Places to Work in Hospitality”
Firmdale Hotels – “Excellence in Employee Engagement”, Human Resources in Hospitality 2021
Firmdale Hotels – “Candidate experience Award”, Caterer.com People Awards 2021
Ham Yard Hotel – “Best Afternoon Tea Award”, Harden’s 2021
Sarah Williams – “Food and Beverage Manager of the Year”, Hotel Cateys 2015
Charlotte Street Hotel – “Restaurant Team of the Year”, Hotel Cateys 2015
Firmdale Hotels – “Excellence in Corporate Social Responsibility”, Human Resources in Hospitality 2015

What are the Firmdale employee benefits?

Competitive salary
Meals on duty and uniforms provided
28 Days holiday (including bank holidays) increasing one day per years’ service.
Companywide and departmental incentives
Firmdale experience vouchers (Afternoon tea, dinner for two, Film Club and an overnight stay)
Training and Development including English classes.

What makes Firmdale such a special place to work?

Quarterly Champagne receptions and annual employee recognition awards.
Employee led committees allow you to have your say, generate ideas and make a difference.
Award winning training opportunities (WSET, supplier visits and masterclasses to name a few)
Bespoke development programs (including accredited Supervisor and Manager training)
Social events and team activities (bowling, quiz nights, netball teams, running club and more)
Wait, there’s more! Refer a friend bonus, volunteering and regular Manager catch-ups.

Hours required for the role of Restaurant Manager:
As Restaurant Manager you will work full time as required by the operation. You will need to be flexible with the days and times you are able to work.
To apply for the role of Restaurant Manager:
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Due to the large number of applications we receive we are unable to respond to all applicants individually. Your CV will be considered over the next 5 working days. If you do not hear from us by this time, your application has been unsuccessful on this occasion.