Job no: 569835
Contract type: Permanent
Location: West London
Categories: Operations Manager
We have an opportunity for someone to join the team as Operations Manager at London Chiswick Premier Inn.
This 162 bedroom property is located in West London and benefits from a 53% Sleeper/Breakfast Ratio and a 20% Sleeper/Diner Ration.
You will be responsible for managing, coaching and developing a team of 36, with an additional 3 salaried management. The ideal candidate will have a passion for delivering exceptional customer service, and have a great understanding of hotel management.
Our Operations Managers lead the way in making our guests feel brilliant through a great night's sleep. In return for overseeing every aspect of our guests' brilliant experience, they enjoy all the support they need to gain new skills and realise their potential as part of a passionate, purposeful team. The rewards and benefits are pretty good too.
You'll lead a motivated, multi-skilled team in being the best they can be. From recruitment to welcoming them on board, supporting their training and encouraging their development, you'll empower your team to build success and share ideas. With industry experience, you'll know the marketplace and use this knowledge to guide business development and performance – we're relying on you to be a hands on role model for the brand.
Along with broad industry experience that includes working on reception, in the kitchen and housekeeping, you'll know all about financial and revenue management, as well as health and safety compliance. You'll also bring strong commercial insight and quickly get up to speed with our brand values and standards. Most importantly, you're an accomplished people manager who champions individuals and teamwork, understands the importance of communications and can motivate all to embrace change. An inspirational team leader, you'll lead by example, not just driving your team but motivating them to achieve more – even when under pressure.
Whitbread is an inclusive employer, strongly believing that everyone is unique and there should be no limits to ambition. We welcome your application whatever your background or situation. We are open to flexible working and, where possible, will try to support this.