Description
The Beaufort Hotel in London is looking to appoint Part time Night Receptionist ( ( 2 days per week)
The ideal person does not need to have previous Receptionist experience, although it would be a benefit.
Key Responsibilities:
• To be familiar with the nights’s business, including arrivals, departures, special requests, etc.
• To assist with completing all tasks for running the night audit process to close each days business reporting and open the new days business for operational control.
• To assist with emergency procedures as required including fire prevention and alarm reaction when required.
• To have thorough understanding of all requirements when checking-in and/or checking-out a guest (confirm booking, length of stay, package etc).
• To offer guest services such as wake up call, newspaper, assistance with luggage etc. Upon check-in.
• Communicate hotel services to guests, i.e. Opening and closing times and Food and Beverage outlets, advise what amenities are available e.g. Bar, dinner, snacks, etc.
• Handle all guest enquiries and complaints in a professional manner.
• Ensure all cash, charge, float and till procedures are carried out in accordance with Company policy.
• To assist in the smooth running of the front office desk during your shift.
The ideal candidate for this position:
• Must be courteous and focused on providing a consistently high standard of customer service
• Must be standards driven and detail-orientated
• Must have the ability to multi-task in fast-paced environment
• Must have a good command of the English Language
• Must have excellent self-presentation
If you match the above criteria then please send a copy of your CV immediately. Only successful candidates will receive a reply.