Opportunity for a dynamic individual with IT Support experience to join our growing IT Company with an exciting team. We provide Managed IT support services to both public and private sector clients.
Role is part-time 2 and half Days (Monday, Tuesday and Wednesday – half day)
Training to be provide – practical on-site and and through other resources.
Main responsibilities:

Monitoring Help Desk for existing/new tickets.
Installing and configuring computer hardware such as PCs, laptops and mobile devices.
Troubleshooting and maintaining networks switches and patching.
Troubleshooting printers issues such connectivity and drivers.
Managing existing Gmail e-mail system by creating, editing new e-mail accounts.
Planning and undertaking scheduled maintenance upgrades.
Talking to clients and computer users to determine the nature of problems and keep them informed by updating them with the latest information about an ongoing case until is resolved.
Investigating, diagnosing and solving computer software and hardware faults.
Obtaining replacement or specialist components, fixtures or fittings.
Dealing with Audio-visual issues such us Projectors, interactive Whiteboards and sound.
Managing stocks of equipment, consumables and other supplies.
Escalating issues to 3rd Line
Liaising with 3rd Party suppliers on behalf of the client.

Key skills for technical support Candidate.

Technical computer skills such as: MS-Office package 2010/2013/2021, Windows 7, 10 - Essential.
Windows server 2008 R2/2012- 16 and Gmail Administration – Training to be provided.
Professional certificates – Not essential (would be bonus if obtained)
Organisational skills
Interpersonal skills
Communication skills
Patience
A meticulous and methodical nature
A logical mind
Capable of working well under pressure