This is a fantastic opportunity for an IT Support Engineer to join a well-known and ambitious IT Services company based in North London. The business is focused on providing a first-class service to its well established and expanding client base and offers an exciting and varied working environment with numerous IT projects underway.
Our team earn performance related bonuses and benefits and are incredibly friendly and inclusive.
About the role:-
o You will ensure the provision of excellent customer service by resolving customers’ technical queries, by face-to-face, remote and telephone support. You will be expected to assess IT issues raised by customers to ensure a full understanding of the problem, escalating to senior support engineers when necessary.
o Where possible, you’ll be diagnosing the cause of the problem in order to identify the most appropriate fix and ensuring an effective, robust resolution.
o You’ll identify recurring problems, escalating where necessary, in order to identify the underlying cause.
o Assist with the building of hardware and operating system rollouts, installing appropriate software to meet the user’s needs, ensuring that hardware and software is configured correctly.
o Interact professionally with colleagues at all times, ensuring our users are fully satisfied with the service provided.
o Work collaboratively with team members in order to ensure swift resolution of customer problems and to maximize your technical development in the role.
About You:
experience providing IT support, working with the following technologies:
o Windows Desktop (ideally Windows 7, 8 and 10).
o Basic Active Directory administration.
o Knowledge of Draytek and Cisco routers
o Networking, Switches, Routers, Routing, VLANs.
o Microsoft Office and Office365.
o Support of mobile devices, including tablets.
o Windows-based networking and troubleshooting, including an understanding of IP Communications, DHCP and DNS.
o You’ll need a customer service and quality focus, with a keen eye for detail.
o Willing to learn and keep up to date with the latest technology.
o Strong written and oral communication.
o Able to multi-task and work under pressure.
o Microsoft certifications are a strong plus
If you have what it takes, we'd love to hear from you! We expect to fill this position within the next two weeks.
NO AGENCIES PLEASE. JUST GREAT INDIVIDUALS WITH AMBITION TO SUCCEED!