Responsibilities include:

To provide IT support and preventative maintenance for Small and Medium Enterprises.
1St and 2nd line Hands-on IT Support and problem management.
To manage calls and tickets detailing progress on each task for both the end user and other team members.
Communicate with all relevant parties affected by any task in a timely, professional manner.
Ensure that IT issues and faults are properly reported to the IT team and resolved in the shortest possible time.
Ensuring the smooth running of all IT and communications systems.
Resolve complex hardware/software issues
Support Office 365, Exchange and Share Point.
Provide support for MS Office 2013 and 2021
Daily Server Backups, Maintenance, Installation, Configuration, Virtualisation.
Active Directory and Group Policy Management 2021
Network Maintenance and Configuration (Routes, Switch’s, Access points)
Structured cabling install, Data Rack Builds, UPS management.
Hikvision CCTV system install, troubleshooting and support.
VoIP system installation and Troubleshooting support.
Supporting Cloud Services (Office 365 and G Suite)
Network Printer/scanners support
Excellent diagnostic and troubleshooting
Comfortable working with all levels of staff.
Working with multiple suppliers and service providers.

Desired Qualifications and Certifications:

Microsoft Certified Windows 10, Office 2021, MCSA Office 365 Productivity.
CompTIA A +, Network +, Security + Certifications.
Draytek Vigor(Advanced Level) on Routers OS and Layer 2 Switch’s.
Grandstream VoIP IPPBX and Video Conference Qualifications.
Hikvision CCTV Systems Certified (HCSA, HCSP)
Acronis Certified Backup Certified Engineer for Acronis Backup.
Veeam Certified VMSP, VMTSP
Bachelor or Master in IT Degree is essential.
UK Driving License with 1-year minimum driving experience required (Clean)

Desired Skills and experience:
3 + Years full-time minimum required
Knowledge and expert skill in Installing, diagnosing and troubleshooting:

Windows 7, 8, 10, Apple Mac OS X 10.7 and Later Editions.
Windows 2008, 2012, 2021 Servers.
Microsoft Exchange and email functionality.
Office 2013, 2021 (Office 365) Applications.
Draytek 2860, 2862, 2960, 3900 routers
Grandstream voip ucm 6202, 6500 ip pbx's.
Telephony concepts and technologies and video conference solutions.
QoS (LAN and WAN)
Cisco SG200, SG500 and Draytek Network Switch’s (Layer 2, Layer 3 Setups)
VLAN setups and Management.
Wireless Network devices Cisco WAP 121, 321, 371 Devices Series via Clustering (Sign Point Setup).
Wireless Networks Device Draytek AP 900 and 910 Series via Draytek Routers Central management.
CCTV Systems by Hikvision NVR, Turbo DVR, IP Camera, Analogue Camera’s, IVMS, Remote View Setups.
Acronis Backup Software True image 2021 or later, Advanced Backup and Recovery suite and Cloud Backup 2.
Veeam Endpoint, Veeam Backup and Recovery.
ESET Endpoint Security, File Security, ERA.
Network Printers / Scanners (SMB Range - Sharp, Konica, Richo, HP, canon, Brother)
VPN Setups: LAN 2 LAN, Remote Dail in Connection using L2TP and SSL on Draytek Routers.
Yealink, Grandstream VoIP Desk and Wireless Dect Phones with Repeater.
Strong customer service
Strong oral communication skills
Strong written Skills
Ability to work in a fast-paced environment.
Ability to diagnose application software and hardware problems remotely.
Ability to recognise priority issues and escalate accordingly.
Ability to translate technical terms into non-technical language.

Good to Have Skills

IT Managed Services Provider experience
Networking - Routing and Switching
Google Suite for work administration.
Office 365 Security and compliance Administration.
Amazon AWS- S3 and EC2 setups and management.
Microsoft Azure infrastructure setup and troubleshooting.
Mobile device and mobile device management tools.
ITIL framework principles.

This is a fantastic opportunity for someone who is keen to work, learn, grow their knowledge at fast-growing IT Managed Service Provider based in Stanmore London. We are trading for last 10 years in the industry gained an extensive insight technical knowledge along with small good consistent customer base now focusing to grow bigger and even stronger than before with a very clear vision and direction. If you want to be part of this journey and want to grow up along with us then you must be a Dynamic, highly self-motivated individual with GOOD COMMUNICATION and TECHNICAL SKILLS who should be willing to work hard and smart with us.
Previous workplaces Reference would be required.
Salaries and Package:

Annual Salary: £20K - £25k (Depending on experience)
20 Days Paid Leave Per annum plus Bank Holidays.
Access to Contributory Pension Scheme
Annual salary review + Performance element.

This role would be suitable for: IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 2nd line, IT Engineer, Remote IT Support, IT Field Engineer, IT Contractor, Managed Services IT Support.