Housekeeper Job Description
Role: Housekeeper
Reports to: Housekeeping Supervisor / House Manager
Role
The Housekeeper promotes a positive image of The Groucho Club to our members and guests through positive and friendly demeanour and is able to address problems or special requests. The Housekeeper ensures that bedrooms and public areas are clean, tidy and inviting for our guests. The Housekeeper has exceptional attention to detail and has the ability to multitask in a fast paced environment.
Service Orientation
• Providing excellent customer service to both members and guests;
• Maintains an energetic presence and displays a high level of enthusiasm whilst working within the housekeeping department;
• Building positive relationships with members and guests to ensure customer satisfaction;
• Greet members whilst cleaning in public areas or in bedrooms;
• Familiarisation of members, their regular requests and likes/dislikes;
• Escalate problems to Supervisor or management team;
• Ability to multitask in a fast paced environment and has exceptional attention to detail;
• Maintains composure in difficult situations.
Operations
• To service guest bedrooms as per section/floor list to the required standard at all times;
• Ensure that cleaning tasks are completed within allocated timeframe;
• Replace and restock all items provided for guest use within each room and bathroom;
• To strip and make bed to a quality standard following the trained procedure at all times;
• Service of bathrooms, empty and wash bins, clean bath, shower, basin, toilets;
• Wash floor and all glass surfaces to the highest quality standard;
• Vacuum bedrooms and bathrooms floors to remove all debris including section of the corridor and stairs and lift and check the vacuum cleaner weekly and change the dust bag when necessary;
• Dust and polish all hard surfaces to a quality sheen using appropriate cleaning chemicals;
• Ensure the service area is clean and well stocked at all times;
• Report promptly any room defects, scuffs and fabric damage including equipment and light bulbs to department manager;
• Ensure any literature within bedrooms are up-to-date, clean and in good condition;
• Checking that high level areas are dust free and clean;
• Report to management team any matters of concern which affects the day-to-day operations of the department;
• Escalates any maintenance issues to House Manager and Maintenance Manager;
• To be aware of and comply with statutory requirements regarding the work place such as health and safety, hygiene, fire prevention, manual handling and chemicals and other substances that may be hazardous to health;
• Ensure you are complying with The Groucho Club policies and procedures at all times;
• Attending scheduled team or shift meetings.
If you feel you are suited to the role, please send your CV to us.