Assistant head housekeeper - fantastic hotel in central london.
We are currently recruiting for an experienced Assistant Head Housekeeper for the Housekeeping department of an exciting hotel in Central London.
The Assistant Head Housekeeper will be required to assist the Head Housekeeper in leading and coordinating all Housekeeping areas of the hotel – guest rooms, public areas, corridors and stairways, and all staff areas including staff canteen, Locker rooms and toilets, ensuring high quality customer care and satisfaction is delivered at all times. Ensuring the Housekeeping department operates within the budgeted guidelines with guest and staff welfare being paramount at all times.
Duties include:

Assist the Executive Head Housekeeper in ensuring the Housekeeping department operates within the brand guidelines, utilising SOP manuals.
Assist the Executive Head Housekeeper in ensuring the Housekeeping department operates within the brand guidelines, utilising SOP manuals.
Support with engaging, training, leading and inspiring the housekeeping team.
Ensure a consistently high level of customer care is delivered at all times.
Ensure the hotel achieves the set target for all housekeeping related audits.
Ensure all guests requests and preferences are logged and acted upon to drive guest satisfaction.
Maintain high staff satisfaction and manage turnover effectively.
Ensure daily and monthly departmental meetings take place to ensure high quality communication is in place across the hotel.
Ensure clear lines of communication both with the hotel and the company and participate fully as a Senior Manager within the business.
Conduct regular team member appraisals
Support with the management of the absence processes and ensure that at all times absence is covered without interruption to the business and while ensuring the smooth operation of the department.
Ensure that all Statutory Training Records are in place, maintained and reviewed on a regular basis.
Evaluate performance of all team members under your direction.

experience required:

Previous experience as a Assistant Head Housekeeper from a large, busy hotel.
Strong leadership skills
Good knowledge of health and safety processes.
Excellent written and verbal communication skills.
Excellent customer service skills
Ability to work under pressure with strong organisational skills.
Confident, professional and welcoming personality.
We offer:

£20,000 Per annum
28 Days of paid holiday
Free meals while on duty
Career progression opportunities
Opportunity to work with a great team!
Who we are:
Established in 1980, Omni Facilities Management is a leading provider of outsourced services to over 150 hotels across the UK and Singapore. Employing over 4,000 people, Omni provides Housekeeping, Recruitment, Property and Software Services to major hotel groups including Inter Continental Hotels Group (IHG), Hilton, Marriott, Redefine BDL Hotels, Raffles, Shangri-La, Ritz-Carlton and Resorts World.
Eligibility:
In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Please apply today with a CV and covering letter detailing why you believe you are a suitable candidate for this role.