An exciting opportunity has arisen for an experienced Hotel Receptionist to join St Georgio in the heart of Gants Hill. We are proud of our strong customer relationships and friendly atmosphere and are looking for an experienced Hotel Receptionist who can deliver on the upkeep on all aspects of front office. We are looking for like-minded individuals who have worked in similar role and with high experience to join our team on a permanent basis.
The Duties:
• Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.
• Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations are taken care of.
• Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
• Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
• Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are attended to promptly
The Ideal candidate will be:
• experience in a similar hotel reception role
• Must have a warm and engaging personality
• Able to communicate at all levels and give clear direction to the team
• Flexible to work various shifts
• Good computer skills
• Have a "can do" attitude
• Good telephone manners and is well groomed
• Be able to give verbal and written communication at all times
• Used to being on their feet
• Being proactive and being able to think on their feet
• Used to dealing with different types of clientele with customer service being the top priority
Salary - depending on experience
The ideal candidate will have great organisational skills along with the passion and commitment in driving excellent service to the clientele and a proven track record within a reception hotel environment.
PLEASE NOTE THAT IF YOU ARE NOT MEETING THE ABOVE REQUIREMENTS YOU WILL NOT BE SELECTED FOR AN INTERVIEW. BEFORE APPLYING PLEASE CHECK LOCATION AND THE REQUIREMENTS FOR THIS ROLE.
In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.