This is a part time up to 4 days per week, receptionist role in a serviced apartment company located near shoreditch.
Working hours are 3pm to 11pm
Main tasks and responsibilities;
1. To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
2. To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high-quality customer service.
3. To deal with guest requests to ensure a comfortable and pleasant stay.
4. To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
5. To be responsible for accurate and efficient accounts and guest billing processes.
6. Keeping the hotel reception area clean and tidy at all times.
7. To undertake general office duties, including correspondence, emails, phone calls, filing and switchboard, to ensure the smooth running of the reception area.
8. To administer all routes of reservations to ensure that room bookings are made and recorded accurately.
9. To ensure that all reservations and cancellations are processed efficiently.
10. To keep up to date with room prices and special offers to provide accurate information to guests.
11. To report any maintenance, breakage or cleanliness.

Requirement;
1. Applicant must be living in London
2. Must have at least 2 years experience as hotel receptionist.
3. Someone who's friendly and taking pride in his/her work.
4. Energetic
5. Able to perform all the above duties
6. Must be fluent in English, knowing other languages is an extra advantage.