• Competitive salary based on experience
About us:
Montana Hotel is a unique 55-room boutique hotel situated in the heart of Kensington, Knightsbridge and Chelsea. The Montana perfectly blends Victorian architecture and traditional English ambience with contemporary touches, ensuring our guests a unique travel experience in Kensington, one of the world’s most exclusive and fashionable neighbourhoods.
The role:
We have a fantastic opportunity for a talented individual to join our Front Office team as Receptionist. We employ individuals who are passionate about their jobs and who put our guests at the heart of everything they do.
As part of our front office team, you will be responsible for providing a friendly, welcoming and efficient service to all external and internal guests, in line with the hotel’s vision and values on customer satisfaction.
This is an opportunity for either an experienced receptionist who is looking to progress their career.
The ideal candidate will:
- Have minimum 2 years experience as a receptionist or similar role, full training however will be provided.
- Be proficient in IT with web based programs, hotel computer system, outlook email and Microsoft word/excel/power point
- Excellent friendly, professional telephone manner
- Good communicator and enjoy working in a team
- Trustworthy and responsible and excellent attention to detail
- Able to adhere to company standards and dress codes
- Flexibility to work occasional extra shifts to cover for other team members
- Energetic and able to work within a team and on own initiative
- Be fluent in spoken and written English
- Speak another European language other than English
- Be eligible to work in the UK.
Some of your duties will include:
- Ensuring email and telephone enquiries are answered to efficiently and ensuring all information is correctly recorded on the reservation form.
- Dealing with all aspects of the billing process for individual guests, from rates, charging, taking payments, and sending receipt confirmation.
- Ensure all guests on their arrival receive a warm welcome and are assisted in a courteous, helpful manner with registration and when checking out of the hotel.
- Keep up to date with room prices and special offers to provide accurate information to guests, recognising when there is an opportunity to upsell bedrooms or special offers and packages to increase revenue.
- Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
- Attend all training, as required and maintain good communication and work relationships in all hotel areas including other departments.
- Undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area. Ensuring all tasks on the shift procedures are completed thoroughly and accurately.
- Is knowledgeable about all areas of the hotel and local area.
• Contact: Montana Hotel.