General Manager, Charlotte Guest House
Position open immediately
Package
£30k annual salary + up to 5k Bonus
Permanent Position
28 Days Holiday
Breakfast included
An exciting opportunity has arisen for an experienced hospitality professional to take the lead in this charming Guest House (40 + rooms) in North West London. The accommodation is well established and has built an excellent reputation in the market.
Do you have a friendly and upbeat personality and are eager to earn your credibility through a hands-on approach and act as a role model to staff? Do you want to ensure that guests have such a great stay that they want to return? Here is what we are looking for:
Your Role
As with any role, delivering results is essential. As hotel manager you must optimise business performance through effective management by leading, developing, and inspiring your team to drive the business forward. You will work autonomously, manage a team of 12-15, and be accountable for the whole operation including:
- Product management (rooms, maintenance and renewals)
- Staff management (recruitment, training and development)
- Services (Front desk, housekeeping, breakfast)
- Customer relations (Customer service, website, social media)
- Sales (Marketing, Booking Channels)
Required Skills
The ideal candidate will have experience in a management position (+5 years) and a deep knowledge of the different aspects of hotel operations. Excellent analytical and communication skills are a must to drive the business forward, satisfy customers, and motivate employees.
Strong organisation skills and an ability to work well under pressure are required to manage day to day tasks.
Additional requirements:
- experience in revenue management and marketing strategies
- Knowledge of purchasing and inventory controls of supplies and equipment
- Ability to effectively manage labour productivity
- Ability to use strategic planning and product positioning skills to grow the business
- Ability to manage customer preference, loyalty, and satisfaction
- Strong problem-solving skills; encourages new innovative solutions when appropriate
- experience in strategic planning, budgeting and financial management
- Driving licence
Essential Duties
Operations and Human Resources:
The ideal candidate continuously challenges the team to improve operations and to deliver services and products, in order to meet or exceed guest expectations and create customer loyalty. You will set standards to hire, develop, and retain staff and keep them motivated at all times. Other day-to-day duties include:
- Keep the team and guests safe by ensuring the hotel meets its legislative requirements.
- Make sure your team follow and comply standard work processes across all areas.
- Act as role model and support your team by working regular shifts across all departments during peak trading times and holidays.
- Take ownership to resolve problems and empower the team to do the same.
Sales, Revenue and Financial Management:
- Ensure successful performance of the Guest House by maximizing profitability and providing a return on investment.
- Ensure sales and marketing strategies are developed and executed in all revenue producing areas
- Challenge existing processes, reward innovative thinking, and drive necessary change to maximize financial performance.
- Manage and regularly review outgoings to achieve or exceed budget expectations for the property
**This is a permanent contract of full time 40 hours over 5 shifts per week working shifts, across a 7 day operation.