Our Guest Service Associate will be an enthusiastic and unique individual. Applicants must hold a full and clean UK driving licence for at least 2 years. Being pro-active in your approach you will lead from the front, ensuring you get the very best from our team. You will be detailed orientated, motivated and driven in order to go above and beyond and deliver a warm and welcoming guest experience. The candidate will be in an existing position with a track record in similar sized hotels. This is a fantastic opportunity to be part of a dynamic team and will be an exciting new step in your career.
The Guest Service Associate will support the Assistant Front Office Managers and Front Office Manager. He/she will ensure we provide the best customer care to all our guests. You will be detailed orientated and will be part of the team to set and maintain standards.
The role involves the following (however not limited to):
• Ensure a high level of customer service is constantly maintained
• Ensure that all our individual guests and Groups receive a fast, efficient and friendly assistance
• Ensure that all customer and Group queries or requests are handled in a polite and efficient manner
• Ensure messages and faxes are regularly delivered throughout the day
• Assist with room moves and luggage deliveries and Manning the Front Door, following all standard operating procedures
• Provide a warm welcome to our guests through the door as and when covering the door
• Ensure that both the Front of House Manager and Assistant Front Office Managers are kept fully aware of any relevant feedback from either the guest’s or other departments
• Assist Switchboard Operators, Front Office Assistant, and Night team when necessary
• Portray a “can do” attitude at all times
• Follow the correct procedure with Valet Parking and ensure communication is clear for guests when parking cars offsite
• Assist guests with hotel tours, theatre tickets, and chauffer services in line with preferred agency and departmental SOP
To become a member of an amazing team and become our future Guest Service Associate please click the apply button below. We look forward to seeing what we can achieve.
Please note, due to the volume of applications we receive, should you not hear from us within 7 working days, unfortunately on this occasion we will not be pursuing your application any further.