Guest Services Agent at The Ned, London
How The Ned Happened
Taking over the City’s disused Midland Bank Building, Soho House and Co. And New York’s Sydell Group have collaborated to restore the beautiful Grade I listed building. Hosting 9 restaurants, bars, a member’s club, Barber and Parlour, Ned’s Club Active and Relax, two swimming pools, along with six dedicated event spaces.
Friendliness, efficiency and a ‘can-do’ attitude are what people should come to expect when they visit us and our success will depend on your willingness to go that extra mile. We’re building a great team, and everyone will have the opportunity to learn and grow their skills.
The Role
You will be responsible for delivering an exceptional guest experience throughout the guest journey for both internal and external customers. Excellent, above and beyond style of service is the foundation of everything you do. You will have exceptional people skills. You will be comfortable with standard PC systems, have a passion for helping people and can think on your feet. You are great at multi-tasking and thinking outside the box. You are comfortable dealing with high profile guests from diverse backgrounds in a high-pressure environment and have a keen interest in food and wine.
Essential Skills:
• Exceptional communication skills (verbal, listening, writing)
• Pro-active and reliable
• Motivational and creates team spirit
• Efficient in multi-tasking in high pressure environments
• Comfortable with basic PC systems
• Passionate about helping people
• Creative thinker
• experience and passion for food and wine is a plus
• You have flexible availability
We Offer:
• One of the most competitive salaries in the industry.
• 28 paid holidays per annum inclusive of bank holidays
• Complimentary meals on duty
• Annual staff events
• Discounted rates at The Ned for accommodation, food, drink, spa and products
• Fantastic career growth opportunities.
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
Thank you for showing your interest in The Ned – we know there’s a lot of choice out there – and we look forward to working with you.