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Do you love working in buzzing, exciting venues with exceptional customer service and a high quality food and drinks offering? Are you a natural born leader who loves to nurture and develop your team and build your business? Are you looking for a step into a progressive, award winning restaurant and bar company? If your answers are yes, yes and yes, then we have the perfect role for you!This summer sees the launch of our stunning new bar and restaurant, Maple at Westfield London, which opens as part of the retailer’s new £600m extension. A premium destination for masterful mixology, exceptional food, alfresco dining and people-watching, the botanical-themed venue, will be the perfect place to grab a morning coffee, light lunch, dinner, after-work drinks, or for taking a break from an intensive bout of retail therapy.We are looking for an experienced General Manager who will be responsible for building the business, ensuring the smooth operational running of the venue, the management and development of your team and be able to work effectively alongside our head office operations team. Outstanding customer service will be at the heart of what you do every day, so it’s important that you share our beliefs and standards for excellence. ETM Group amongst the best employers to work for having won Group Operator of the Year at Eat Out Awards 2021.The ideal General Manager will have: • A track record of exceptional performance in similar, high quality venues• A drive for customer service excellence • A passionate and inspiring attitude• A strong grasp of day to day and annual financial aspects of the business• A forward thinking focus and a desire to build the business In return we offer: • Competitive salary package (based on experience) • Generous bonus scheme• Supportive training and development from site level to Head Office• Opportunities for progression within our rapidly expanding business• Discounts throughout the groupTo join the team and get involved with ETM Group, please apply today – we would love to hear from you!
General Manager Required in London
Posted: 31-01-2025
Place: London (West)
Place: London (West)
Do you love working in buzzing, exciting venues with exceptional customer service and a high quality food and drinks offering? Are you a natural born leader who loves to nurture and develop your team and build your business? Are you looking for a step into a progressive, award winning restaurant and bar company? If your answers are yes, yes and yes, then we have the perfect role for you!This summer sees the launch of our stunning new bar and restaurant, Maple at Westfield London, which opens as part of the retailer’s new £600m extension. A premium destination for masterful mixology, exceptional food, alfresco dining and people-watching, the botanical-themed venue, will be the perfect place to grab a morning coffee, light lunch, dinner, after-work drinks, or for taking a break from an intensive bout of retail therapy.We are looking for an experienced General Manager who will be responsible for building the business, ensuring the smooth operational running of the venue, the management and development of your team and be able to work effectively alongside our head office operations team. Outstanding customer service will be at the heart of what you do every day, so it’s important that you share our beliefs and standards for excellence. ETM Group amongst the best employers to work for having won Group Operator of the Year at Eat Out Awards 2021.The ideal General Manager will have: • A track record of exceptional performance in similar, high quality venues• A drive for customer service excellence • A passionate and inspiring attitude• A strong grasp of day to day and annual financial aspects of the business• A forward thinking focus and a desire to build the business In return we offer: • Competitive salary package (based on experience) • Generous bonus scheme• Supportive training and development from site level to Head Office• Opportunities for progression within our rapidly expanding business• Discounts throughout the groupTo join the team and get involved with ETM Group, please apply today – we would love to hear from you!
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