Duties will include but not be limited to:
• Provide a friendly and welcoming reception for our clients and visitors, ensuring all visitors are welcomed in a courteous and professional manner.
• To be first point of contact for everyone entering the building, tenants, visitors and contractors.
• Ensuring that the reception areas are running smoothly for our diverse client base - we are looking for persons with exceptional client service skills who are able to undertake various temporary assignments.
• Outstanding people skills both face to face and via phone.
• First class customer service skills honed in Front of House / Hospitality roles
• Excellent computer and IT skills including; Outlook, Word, Excel and experience of using spread-sheets basic level
• Great communication skills
• A proactive approach to work and approachable manner
• Ability to rotate between two reception desks when needed
• Manage car parking arrangements for tenants and visitors (control access via CCTV and intercom system
• Have a good level of understanding of all building functions and activities and be able to use knowledge and systems to assist tenants and visitors
• Regularly update property documentation including emergency documents and key holder/tenant lists and contact details
• Signing in visitors
• Co-ordinating couriers
• Dealing with post
• Key holding and access recording and monitoring
• Ensure good communications and team work
• Professional in nature and appearance with a flexible and positive attitude.
• Good attention to detail.
• Proactive team player.
• Any other duties as deemed necessary
• Highly organised
• Neat, presentable appearance
• To keep all Front of House Literature up to date and tidy
The ideal candidate will have experience of working in a corporate reception/customer facing role, along with a history of working within a professional environment. A working knowledge of Health and safety procedures is essential, and experience of working in a FM environment would be advantageous. A strong ability with Excel, word and outlook is also essential for this role.