BENEFITS:-
- meals included on duty
- full in-house training given
- free NVQ training and qualifications
- staff discounts
KNOWLEDGE AND SKILLS:-
Essential:-
- ability to remain calm when faced with difficult guests
- must have Food and Beverage experience
- ability to use own initiative when required
- must possess good customer care skills
- planning and organisational skills
- time management skills
- communication skills both verbal and written
- good command of the English language both verbal and written
Desirable:-
- knowledge of fire procedures
- knowledge of a switchboard/reservations system
- computer skills
EDUCATION, QUALIFICATIONS, AND SPECIAL TRAINING
Essential:-
- attendance on courses, such as customer care
Desirable:-
- first aid qualification
- hospitality or leisure qualification such as NVQ
- conference and banqueting background
- hold a personal licence
experience:-
Essential:-
- six months experience in a similar or supervisory role
- experience of working in hotel/bar /restaurant/leisure environment
Desirable:-
- experience of shift work
- experience of working during the night
PERSONALITY REQUIREMENTS:-
Essential:-
- maintain calm attitude when under pressure
- not afraid to use own initiative if a situation requires
- willingness to learn and adapt to new ideas and changes
- pleasant and friendly disposition
- reliable.