Permanent - 42.5 Hours per week - Live outA fantastic opportunity has arisen for a self-motivated, driven and enthusiastic individual to join our team as Duty Manager at YHA London St Pancras. Duty Managers will need to:* Manage the delivery of customer service, encouraging all employees to deliver a five star experience* Review and respond to customer feedback, seeking opportunities to improve the overall customer experience.* Help to drive sales opportunities and ensure efficient use of the booking system to maximize profitability* Support the manager in to report and comply with YHA's budget control expenditure and incomeIn order to be a great Duty Manager we are looking for people who:*Have previous experience in leading teams, developing and mentoring others*Show a good understanding of YHA, the hospitality industry and current tourist industry standards*Have proven ability to manage high-pressured environments*Put the customer at the heart of everything we do*Previous experience in delivering activities/an interest in doing so would be desirableAt YHA, we believe you work hard for us, so we work hard for you. As an employee you will receive:* 10 FREE Hostel stays for you and up to 3 friends across England and Wales every year* YHA Membership - Valid worldwide* Access to 'Live More for Less' which give you exclusive high street discounts, savings on your weekly shop and money off hundreds of products from holidays to car insurance.* A fantastic healthcare - money back for dental, optical and medical treatments Please note: In order to become an employee at YHA you must be able to produce evidence of your Right to Work in the UK.YHA is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment.