Working for this award-winning business in London, Stratford, the Customer Service Account Manager will work as part of a motivated team to deliver the highest levels of quality, customer service and support. The Customer Service Account Manager will be responsible for welcoming new customers to the company and guiding them through the initial process, answering any queries and identifying key commercial features. Based within a well-established, progressive company you will be rewarded with an annual bonus scheme.
To apply for the Customer Service Account Manager role, you must have proven experience in a telephone-based customer role requiring strong communication and negotiating skills, the ability to work to deadlines and under pressure. The Customer Service Account Manager will take individual pride in delivering outstanding customer service and quality. You will also be required to send out invoices and lease with our training partners and sending out daily reports to management.
Key Responsibilities:
• The Customer Service Account Manager is responsible for supporting new customers through the set up and initial management of their account.
• You will be responsible for welcoming new customers to the company and guiding them through the early stages of the process including identifying key commercial features and making recommendations.
• You will be responsible for monitoring pricing structures, identifying any issues and working to resolve them quickly and efficiently to ensure the quality-driven process is met.
• You will be responsible for meeting targets and deadlines to ensure customer accounts are live within specific timescales whilst achieving a high level of customer satisfaction.
• Creating invoices for clients and sending them out via QuickBooks accounting software (Training will be provided).
• Sending out daily reports to management.
Essential Skills:
• To apply for the Customer Service Account Manager, you should have proven experience in a telephone-based customer facing role
• Very strong verbal and written English skills.
• You will strive to achieve the best possible outcome for your customers, with skills in identifying opportunities to make recommendations
• You will possess strong communication and negotiating skills, the ability to work to deadlines and to work under pressure
• The attention to detail with excellent written communication skills, is key to the role
• experience in a quality assurance role would also be beneficial but not essential.
Job Location: Stratford – East London.