Add Job Offer
Go to: All Jobscustomer service jobs

Customer Services Manager Vacancy

Posted: 17-12-2021
Place: London



Customer Services Manager
London
£37k - £40k + excellent benefits
Our client, an innovative and dynamic FMCG/Retail business, is looking to recruit a fast paced and commercially astute Customer Services Manager to join their growing team based in Central London. You will be responsible and accountable for a team of Customer Service Executives to provide exceptional service to International Retail and Wholesale Customers.
Key Responsibilities:
* Leading a team of Customer Service Executives, providing clear objectives and management of performance
* Developing your team members to fulfil their individual capability and potential and to support their individual personal and career development
* Work closely with planning, sales, finance and 3PL logistics provider to ensure there is quick turn around on order to cash
* Daily review of open orders reports to ensure delivery of the monthly sales target
* Conduct regular reviews with sales and key customers to ensure we are delivering optimum customer service experience
* Creating and maintaining documentation related to customer service procedures
* Generate and review periodic reports on customers services KPIs, Customer buying behaviour and order to cash cycle
Key Skills
* Degree educated
* 3 + years experience within Customer Services Management
* Excellent communication skills (written and verbal), and an ability to communicate well at all levels and a high level of influencing skills
* Highly numerate and with strong IT skills, particularly Excel (pivot tables)
* experience with Microsoft Navision is desirable
* Strong People, Team Leadership and Management skills, with demonstrable evidence of creating high performing teams and delivering operational excellence
* Good understanding of customer services for multi-channel business with global reach
* Proven experience and successful track record in preventive and corrective problem solving of supply chain issues is essential, with proven decision making experience
* Prior experience in managing a team - including setting clear expectations, monitoring and reviewing progress and supporting performance, is required
* Proven track record in developing team capability to meet commercial and individual needs is essential.
Keywords: Customer Service Manager, Navision, 3PL, FMCG, Retail, Wholesale.

ReportApply Now



Fresh Similar jobs
Customer Services Manager
... (MRS).  TMF also has a rapidly growing consultancy business specialising in Customer experience driven branding.  TMF is at an exciting development... electronic enquiries from customers throughout customer journey. Improving all customer services processes with the intent to achieve ISO or IIP...
11 days ago


London UK JobsContact UsPrivacy PolicyRSSCareers