Role: Customer Services and Administration Support
Reporting to: CEO
The Role
This is an important role based at our offices in London working as part of a small, fast growing team. WeFlex provides vehicle finance and vehicles to rent for Uber drivers in London, Birmingham and Manchester. The role covers the following:
Customer Service
• First response - answering incoming calls and responding to customer questions (focused on solving as many customer issues as possible or logging tickets for issues you need another member of the team to solve)
• Responding to incoming emails into the business. Emails to be responded to quickly, if you cannot help a customer then please forward the email to the relevant person and send an acknowledgement email to the customer
• Emailing customers with basic information on our products, passing sales leads for our regulated products over to our sales team
• Booking rental appointments, so telling customers about available cars to rent and taking a deposit for them and booking the vehicle collection
• Helping existing customers with questions e.g. Where a car needs to go to get tyres, have a service, go for a bodywork inspection etc.
• Helping with customer on-boarding, answering customers questions e.g. About their contracts
• Welcoming new customers who come in for an appointment, confirming customer appointments each day, confirming vehicle collections
Administration
• Arranging rental vehicle returns and collections
• Contacting customers to request missing documents
• Printing out and preparing contracts for customers who come to collect their vehicles (Regulated agreements)
• Collecting customer payment details from them and putting them on Sentinel
• Taking customer bookings for rental cars
• Logging customer queries and allocating them to the correct department
• Uploading customers vehicle documents to Uber for them and helping customers with any Uber related vehicle problems
• Daily scanning of parking tickets
• Post opening
• Contacting customers about deposit deductions and answering questions from customers calling up about their deposit returns (rental customers)
• Emailing customers whose deposits have been held for parking tickets and accidents
The Individual we hire will be:
• Hard-working
• Enjoy contributing to the team and growing with our company
• A good communicator, patient, understanding and genuinely enjoys helping customers
• Good time management and multi-tasking skills
• Super organised as this role is cross departments
• Process driven
• Happy to work under pressure, as at WeFlex we often have lots going on and often multiple things happen at once!
• Not afraid to challenge and question processes/decisions. At WeFlex we want people who will suggest ways to make improvements to how we operate, we welcome ideas and input from all our colleagues
About WeFlex
WeFlex provides Uber drivers with vehicle finance and also with short- term vehicles to rent. WeFlex works closely with Uber to help provide new and existing Uber drivers with access to vehicles. We help people who have often never owned a car before, or been declined credit, get into an agreement where they work towards owning their own car.
This role is a chance to work for a fast-growing start-up in an exciting and quick moving industry. WeFlex is growing in the double-digits every month and is a place where the right candidate can progress their career and learn a huge amount.
Location and Environment
We are located in Aldgate Tower, E1, on the fringe where the City meets the East End of London. We work in an open-plan environment and the successful person will be part of a collaborative team.
This role is office-based, from 9am to 6pm each day.
WeFlex is a young, well-funded team. We launched the business in London in February 2021 having raised equity funding and have grown very quickly. While the environment is informal our team works incredibly hard, and we are very ambitious.
Underlying what we all do is a desire to help our customers by delivering products that work for them. We are a customer service orientated, friendly and ethical company.