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German and English Speaking Customer Services Representative

Posted: 52 days ago
Place: Wimbledon, London

Are you looking for a new and exciting challenge to take into 2022? With a competitive £18,000 - £20,000 salary plus an excellent bonus and benefits package, Lenstore are offering successful candidates a unique and rewarding opportunity within the optical sector.
Lenstore are looking for a friendly and professional person, who is both fluent in German (native) and English.The successful candidate will join growing Clinical and Customer Service Team to help service Lenstore customers in both the UK and Germany.
Comprehensive training will be provided alongside a unique opportunity to work with our in – house Opticians and Optical Consultants. This is a versatile role in which you will assist customers with contact lens order related enquires, and provide advice to by telephone, email and Live Chat. Whether you have prior experience in the optical industry or want to develop new skills and knowledge, Lenstore may have the position for you.
Founded in 2008, Lenstore is an innovative and fast growing online retailer of contact lenses based in South London. As of November 2013 Lenstore is working closely with Vision Express to shape the future of optical retail. Our “bricks and clicks” model, combining Lenstore’s online offer and Vision Express’s store proposition, will be the first of its kind in the UK.
Essential Requirements
• Minimum 1 year customer service or retail experience
• Native German speaker
• Excellent written and spoken English
• Dedication to customer satisfaction
• Excellent interpersonal skills and telephone manner
• Sound numeracy skills
• High level of attention to detail
• Meticulous record keeping ability
• Proficient use of MS Outlook (or other email software)
Main Duties and Responsibilities
• Serving customers through all Lenstore’s websites
• Resolving issues with customer orders via telephone and email
• Assisting customers who collect their orders at Lenstore’s premises
• Assisting with customer queries relating to contact lenses and prescriptions
• Advising customers on contact lenses, solutions and accessories
• Making outbound calls to customers, to enquire about the comfort and fit of their lenses
• Assisting with the management of our social media sites
• Ad-hoc administrative duties
Key Information
• Location: Lenstore's offices in South Wimbledon (SW19 2RL)
• Salary: £18, 000 - 20,000 per annum + bonus (depending on experience and capability)
• Excellent bonus and benefits package
• Monday - Friday
• 9-hour shifts, including a 1-hour meal break (typically 8am-5pm)
• 20 days holiday per year + public holidays (if you are required to work on a public holiday, an extra day of holiday will be given in lieu)
How to Apply
Please send us your CV and cover letter, including the reference "CS-2222". We will then conduct telephone interviews with shortlisted candidates. If successful, we will invite you to an assessment centre (involving a basic numeracy test and an email writing test), followed by a face-to-face interview. Please only apply if you are currently allowed to work in the EU, and can demonstrate it.

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