Customer Service Agent - Loans Collections.
Lca/01/18
£17,000 - £19,000Pa doe
Benefits include company pension scheme, annual discretionary bonus scheme, increasing holiday entitlement plus more.
Chatham, Kent ME4 4EL
Satsuma Loans is a new brand, part of the Provident Financial Group, with big aspirations. Satsuma offers the antidote to payday loans, with an online product that is simple and convenient and suits modern busy lifestyles. This is supported by the values, customer service and straightforwardness that have always been at the heart of Provident.
We encourage our employees to put ideas forward, make decisions and constantly improve the service we provide for our customers.
As a Loans Collection Agent you will be working as part of our highly specialised Collections department, providing telephony support to customers who have missed their repayments with the aim of bringing their account up to date. This is called rehabilitation - we offer a range of options to help customers do this ensuring that we are finding the right solution for each customer.
All of our new Customer Account Agents receive full training when they join us and enrol in an on-going training scheme thereafter, to ensure they are fully competent and ready to offer the best service to our customers as possible.
What are We are looking for?

Self-motivated individuals, able to make an immediate impact on our business by building rapport with customers and demonstrating excellent communication skills.
GCSE (or equivalent) English and Maths Grade C and above.
People who pay strong attention to detail and have the ability to remain calm, positive and enthusiastic – even during busy periods.
The ability to demonstrate a flexible attitude to work and changing demands.
People who are driven by the achievement of personal and team goals and thrive in a target focused environment.

Additional Benefits:

22 Days paid holiday + bank holidays
Pension Scheme
Annual Bonus scheme
Yearly salary reviews
Share Save plan
Childcare Vouchers

The working hours are shifts between the hours of 8am – 8pm Monday – Friday. Two Saturdays per month between the hours of 8am – 5pm, with some Sundays where applicable.
The training for this role starts on the 22nd January 2022 so candidates applying need to be available to start on this date.
We welcome applications from every area of the community, regardless of age, gender, race, nationality, colour, ethnic origin, disability, sexuality, religion or beliefs, and believe that everyone should be treated fairly and consistently. We are TCF (Treating Customers Fairly) ambassadors and believe that everything we do as a company should benefit our customers.
Please note: Should we wish to progress your application we will contact you within four weeks of your application. If you do not hear from us within four weeks, unfortunately, your application has been unsuccessful.