VAT Information Help Desk Retail Customer Service Advisor with excellent customer facing skills required on a full-time permanent basis for a Global Company based in Heathrow Airport, Hounslow, Middlesex.
** Full training provided **
SALARY: £15,070 per annum + Benefits
BENEFITS: 22 Days Holiday, Contributory Pension, Free Staff Car Parking at the Airport, 50% Discount at Staff Canteen in all Terminals, Discounted flexible benefits, Discounts with Airport Retailers and Restaurants, Childcare vouchers, Cycle to work scheme, Eye Care Vouchers and many more.
LOCATION: Heathrow Airport, Hounslow
WORKING HOURS: 36 hours per week
PLEASE NOTE: Candidates should live with a 10 mile radius of Heathrow Airport.
IMPORTANT: It is standard procedure to have all security checks completed within 3 months of starting the job. The referencing process for Airport Security is particularly detailed; therefore you must be able to provide a five year work and personal referencing history during the interview process.
Job overview
We have a fantastic new job opportunity for a VAT Information Help Desk Retail Customer Service Advisor that enjoys working within a customer facing environment.
Working as the VAT Information Help Desk Retail Customer Service Advisor you will be based in one of the Company’s bureau concession outlets located at Heathrow Airport where you will provide a first class professional service and customer experience.
As the VAT Information Help Desk Retail Customer Service Advisor you will act as a point of information for passengers queuing up to process a refund.
Your responsibilities as the VAT Information Help Desk Retail Customer Service Advisor will be to help manage the queues of passengers by assisting them with any questions they may have whilst queuing up. You will also help them to complete their VAT forms so that they get their refund processed quickly and without delay.
The bureau processes refunds for non-EU residents who have purchased goods in the UK and are travelling back to their home country. Any fluency speaking another foreign language would be highly desirable, especially if you are able to converse in Mandarin or Arabic.
Apply today
If this job looks like your ideal position and you would like the chance to work with this great Company then please send in your CV as soon as possible for our Recruitment Team to review.
Ideal candidate requirements

Able to comfortably deal with customers in a polite and professional manner.

Able to complete detailed work accurately and at a fast, efficient pace.

A Team Player

Able to work well under pressure

Able to clearly follow audit, compliance and security procedure.

Presentable and “dressed for success”

Excellent sales or customer service experience.

Excellent verbal and written English

Able to converse in Mandarin or Arabic is desirable.

experience working within a foreign exchange, travel agency or banking environment (desirable)

Confidence in interacting with customers and team members.

Cash handling experience

High attention to detail

IT skills and able to use Microsoft applications.

Good numerical abilities

How to apply
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.
Full Time, Permanent Jobs, Careers and Vacancies. Work at Heathrow Airport. Recruitment services provided by AWD online.
Job ref: awdo-p4042
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