Exciting opportunities not to be missed! At Close Brothers we are currently looking to recruit a Customer Service Administrator to come and join the team based in our office in Wimbledon. The successful candidate will join us on a full time, permanent and fixed term contract basis and will receive a competitive salary of £19,000 per annum.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. We employ over 3,000 people, principally in the UK, and are listed on the London Stock Exchange. Our team scores green in 99% of its SLA’s, a feat achieved through maintaining a professional and supportive environment which offers everyone a chance for recognition and success.
The Customer Service Administrator role
Working within the established Business Operations Administration Department at Close Brothers, you will be based within a talent focused team responsible for the servicing of in-life loans via our systems. Our team scores green in 99% of its SLA’s, a feat achieved through maintaining a professional and supportive environment which offers everyone a chance for recognition and success. Our Business Operations Administrators deal with a variety of tasks ranging from the processing of commercial and contract documentation to set up or amend loans, handling customer queries via call or i-mail, creating exception reports and managing bespoke broker processes.
Key responsibilities as our Customer Service Administrator.
- Participating in testing new system changes as and when required.
- Own and drive resolution of Broker and end Client issues.
- Maintain CBPF’s compliance with all applicable regulation.  This will include ensuring CBPF is at all times compliant with the FCA principles and internal procedures for Treating Customer Fairly.
- Review available systems and or relevant data sources to establish the nature and substance of complaints received, evaluate customer detriment, and make fair and reasoned decisions in a timely manner and in line with TCF principles.
- Be a driver of an inclusive and engaging work environment.
- Be a team player and participate in employee recognition programs.
Skills and experience required of our Customer Service Administrator.
To be successful in this role you will have excellent Word and Excel skills with the ability to correctly format both letters and spreadsheets. It is critical that you have exceptional accuracy and attention to detail, along with a natural aptitude for problem solving. The highest achievers in this department are those that manage to bring with them a fresh set of ideas that they use to help us continually evolve our processes.
Candidates must also hold GCSE level education or equivalent. In this role excellent communication and customer service skills are a must and the successful applicant must be able to demonstrate the ability to meet deadlines.
We will provide you with comprehensive training which includes working with our award winning online processing system, maintaining regulatory standards at all times. Additionally the Business Operations team is seen as a potential pool of talent for many other areas of the business meaning its offers an excellent platform to progress your career within the banking world.
Benefits of becoming our Customer Service Administrator.
At Close Brothers we recognise the value of a work life balance, and have put together a benefits package that reflects this.
- Discretionary Annual Bonus
- Pension – Group Stakeholder Pension Plan provided by Friends Life; 5.3% employee and 10% employer contribution.
- Life assurance – 4 times annual salary
- Private Medical Insurance
- Annual Leave – minimum of 25 days as standard with the opportunity to buy up to 5 days’ additional annual leave every March.
- Plus further benefits including competitive family friendly offering , information available upon request.
Closing date: Thursday 31st May 2022
If you’d like to join our team as our new Customer Service Administrator then please click ‘apply’ today – don’t miss out, we’d love to hear from you!