CUSTOMER SERVICE /OFFICE ADMIN (Chingford)
9am-5pm Monday-Friday
35 hours per week
£16.5-18k Per annum per year dependant on previous experience
A willing to learn Customer Service Agent/Office all rounder with a can-do attitude required to join a growing e-commerce Jewellery company in our E4 (Chingford) office.
PLEASE READ CAREFULLY –
Working hours: Monday-Friday 9.00 am to 5.00 pm
Start: Immediate
Duration: Initial 3 Month Temporary Agreement. On the final review after 3 months if successful you will be offered a permanent agreement which would include holiday pay.
It's a office and warehouse based in E4 and we have a energetic and productive environment so we are looking for someone to fit in and enjoy the work as much as we all do. Some customer service or office admin experience is essential. Full training provided.
The Ideal candidate will possess:
• A fluent English speaker with excellent written and verbal skills, there will be a written English test at Interview.
• Good Numerical skills, there will be a Maths test at Interview.
• Keyboard skills: Must type at a minimum of 40 words per minute, touch typing ability is highly desirable, (partial touch typing is acceptable) There will be a keyboard test at interview.
• Human Resources experience is also a highly desirable
• We require someone who is an experienced Microsoft word user. As this role requires a lot of typing.
• Be able to construct well composed sentences that communicate the brands ethos. Have a good command of the English language.
• Have a competent working knowledge of MS Word, MS Excel, Gmail, Drop Box.
• know how to format and compose formal letters. Create tables, Print Labels etc
• Be enthusiastic, confident and well organised with the ability to multi task.
• Be Punctual and reliable
• Pay good attention to detail.
• experience as a telephonist is beneficial (but is not essential)
• Be able to work on their own and as a part of the small team
• Be able to multi-task and work in a busy environment
• Have a great deal of initiative
• Be trustworthy
• Reliable and self-motivated
• Knowledge of Human Resources beneficial but not essential
Main duties include:
• Replying to customer service e-mails (Main duty)
• Handling all Customer requests
• Using Company's system to look up orders.(main duty)
• Some paperwork/general office duties.
• Handling returns
• Occasional Helping with the Picking and Packing of Orders
• Preparing dispatch documents
• Occasional Addressing of outgoing mail (legible hand writing beneficial)
• Assisting warehouse team where possible
• Assist with organisation of the sales delivery program
• Answering/making calls
• Assisting in the warehouse, light warehouse
• Some fault management
• Filing documents and keeping office/documents tidy
• Scanning and copying documents
• Occasionally calling shipping companies.
• Occasional Printing Labels
• Assisting warehouse manager in all office functions
To APPLY –
Please apply by sending a C.V via Email (You can find the button below)
We will not accept applications via Phone or in person.
Thank you for your time.