Best Care 4 U is a domiciliary care agency offering the highest quality personal care and support to the elderly in the comfort of their own home with dignity and independence.
We are recruiting a Team Leader who can take on administrative duties for a part time role which may become full time to join the team at Best Care 4 U in Stanmore.
Duties will include:
• Supporting and managing a team of Care Workers - required to do reviews and supervisions
• Developing detailed work schedules for the Care Workers and providing both written and verbal instructions for guidance
• Recruitment: screening and vetting
• To be the main point of contact to both Service Users and Care Workers
• To assist the team in ensuring an excellent quality service is supplied at all times
• You will need to carry out spot checks and also ensure that electronic records of care workers are up to date.
• To ensure that all telephones/email correspondence is dealt with promptly in a polite and respectful manner
• To maintain compliance in line with a legislative and company requirements
Requirements
• Have a minimum of 2-5 years’ experience within the Health Care industry at a Senior/Supervisor level or have a care background and experience in Care Coordinating within a busy domiciliary environment.
• Have excellent skills of MS Office, Word, Excel and Outlook and have knowledge of care management software
• Have previous experience within a Home Care / Domiciliary Care Company
• Must understand the CQC requirements and standards
• Be able to work efficiently in a high paced environment
• Have excellent administrative and communication skills - able to put others at ease
• Ce dedicated to delivering exceptional service on behalf of the company internally and externally
• Maintenance of Service Users care plans and administration files
• Be flexible and reliable
• Possess excellent people management skills
• Have access to your own Transport
• Minimum of NVQ Level 2 in Health and Social Care
• A warm and friendly disposition
• Ambition to develop new skills (NVQ3)