JOB DESCRIPTION/PERSON SPECIFICATION
The TLC Group ethos is people come first. At TLC Group we specialise in the ownership and management of care homes and branded hotels and we have an impressive track record of delivering high quality services. We expect our employees to give their best and strive for continuous improvement to ensure the highest standards of care and service are delivered to all customers.
Job Title Care Assistant
Location
Reports to Home Manager
Direct Reports N/A
Main Purpose
To assist in the provision of care and work as part of a team to achieve required standards, ensuring Clients retain their dignity and individuality.
To be involved in the general activities of the Care Home
Main Responsibilities
Care:
• Ensure the highest possible levels of care are maintained by supporting/assisting Clients, when required, with washing, toileting, dressing, undressing, and all other aspects of daily living.
• Assist Clients in all aspects of their care needs (e.g. Physical, emotional and spiritual). Provide attention when needed, whilst ensuring Clients retain their comfort and dignity.
• Pay particular attention to assisting Clients who have limited mobility, or physical / learning difficulties, making the best use of aids provided.
• Closely monitor Clients who may be confused and /or who have behavioural problems.
• Assist in the promotion of continence.
• Assist in the delivery of care for Clients who are dying or who have a progressive illness.
• Observe care planning needs for Clients and complete written daily records as instructed and in line with the Company’s policies and procedures.
• Assist in framework of social activities by interacting with Clients and helping them continue with hobbies and activities in the Care Centre.
• Answer Nurse call system, giving assistance as required. Answer the door and telephone appropriately. Respond accordingly, and pass on messages promptly.
• Under the supervision and guidance of senior Care Staff or Nursing staff, report on the well-being of Clients.
• Carry out regular checks on Clients at intervals determined by senior Care Staff
• Make Visitors feel welcome. Provide refreshments/assistance as and when required.
• Make and change beds, ensuring that rooms are clean and tidy, and commodes are empty, in line with the Company’s disposal of waste policy.
• Clean and maintain equipment used by Clients e.g. Wheelchairs, hearing aids, spectacles etc. Ensure the Care Home is kept clean and tidy.
• If applicable, care for Clients’ clothing and rooms as named, and ensure that all clothing is recorded and clearly marked.
• Ensure full privacy and dignity is maintained for the dying and the bereaved
• Assist Clients who need help during meal times (be aware of swallowing difficulties, dietary requirements etc). Assist with serving of food / drinks as requested/required. Wash up as requested / required.
• Escort Clients travelling to and from the Care Centre e.g. On social outings, hospital visits etc.
Communication:
• Participate in Staff and Client meetings as and when required.
• Communicate effectively and respectfully with colleagues.
Training and Development:
• Maintain professional knowledge and competence.
• Complete all mandatory e-learning courses.
• Attend mandatory training days/courses, on or off site, as and when required.
• Participate in relevant N/SVQ training to achieve required qualifications.
Health and Safety:
• Report immediately to the Home Manager, or Person in Charge, any illness of an infectious nature or accident incurred by a Client, colleague, self or another.
• Understand, and ensure the implementation of, the Company’s Health and Safety policy, and Emergency and Fire procedures.
• Report to the Home Manager, or the Maintenance Person, any faulty appliances, damaged furniture, equipment or any potential hazard.
• Promote safe working practice within the Care Centre.
General:
• Promote and ensure the good reputation of the Care Centre.
• Ensure that all information of confidential nature gained in the course of duty is not divulged to third parties.
• Notify the Home Manager, or the Person in Charge, as soon as possible of your inability to report for duty, and also on your return to work from all periods of absence.
• Ensure the security of the Care Centre is maintained at all times
• Adhere to all Company policies and procedures within the defined time scales.
• Duty to whistleblow if abuse or poor practice is witnessed
• Carry out any other tasks that may be reasonably assigned to you.
Skills, Qualification and experience
Essential:
• Genuine interest in, and experience of working with, the relevant Client group
• Ability to communicate effectively at all levels
• Team player
• Willingness to participate in Vocational Training Programs
• Satisfactory Police Check and ISA check
Desired:
• Previous experience working with client group
• S/NVQ in Health and Social Care – achieved or working towards
• experience/Qualification in the Safe Handling of Medicines.