We are a growing group of long established independent café restaurants in the City of London, specializing in Italian coffee and freshly baked goods in authentic Milanese style. Our award-winning coffee blend and reputation for great service are a testament to our commitment to excellence, a quality that we seek in every potential employee.
We are about to enter the next development phase and are recruiting for an experienced Barista with the ability to work well under pressure and in new environments on a daily basis.
Main Duties:
The Barista role involves a range of duties, including; the service of food dishes and drinks from our menu, preparing the Lounge area for service, giving attentive customer focused service to our customers whilst serving their drinks ensuring that our customers have a great experience through efficient service. The Barista will have a full understanding of our drinks menu and the ability to upsell, delivering great customer service; whilst ensuring the brand values and standards are delivered.
Key Personal Attributes
To join our team we need individuals who are caring and take pride in all that they do. Who are personable, reliable, inspirational, driven and enthusiastic by nature.
Key Performance Behavioural Indicators
The key performance behavioural requirements of the Barista role include:
Identifying customer service problems or issues before they arise.
Displaying a positive, friendly and informal manner with customers.
Showing a sense of urgency on behalf of customers and actions requests quickly.
Undertaking work in a well-organised and systematic way.
Working effectively with colleagues.
Striving for excellence by paying attention to important detail.
Maximising sales opportunities through upselling, cross-selling and achieving add-on sales.